Money-Back Guarantee Commitment

At Get Your ITIN, we stand firmly behind the quality and effectiveness of our ITIN application services. We are committed to your complete satisfaction and offer a comprehensive money-back guarantee to ensure you receive the professional service you expect.

Refund Eligibility Criteria

You are eligible for a full refund under the following specific circumstances where the issue originates from our service delivery:

• Application Rejection Due to Service Error: If the IRS rejects your ITIN application due to errors made by our team during document preparation, form completion, or submission procedures.
• Service Delivery Failure: If we fail to submit your completed application to the IRS within the explicitly promised timeframe without providing a valid, communicated reason for the delay.
• Undelivered Core Services: If we are unable to provide the fundamental services as clearly described in our service agreement and marketing materials.
• Quality Standards Not Met: If the service provided demonstrably fails to meet the professional standards and quality benchmarks we publicly commit to delivering.
• Service Cancellation by Us: If we are unable to proceed with your application due to circumstances on our end and must cancel the service after payment has been processed.

Non-Refundable Situations

To maintain fairness and clarity, refunds cannot be provided in the following situations where the circumstances are beyond our control or result from client actions:

• Inaccurate Client-Provided Information: Applications rejected due to inaccurate, incomplete, or misleading information provided by the client during the application process.
• Client-Initiated Withdrawal: If you decide not to proceed with your application after we have commenced substantial work on your case and invested significant resources.
• IRS Processing Delays: Delays in IRS processing times, staffing issues, or governmental processing backlogs that are entirely beyond our reasonable control.
• Unmet Additional Requirements: If the IRS requests additional documentation, verification, or information that the client cannot or will not provide in a timely manner.
• Changed Personal Circumstances: Personal, financial, or immigration circumstances that change after service initiation and affect your ability or need to obtain an ITIN.
• Third-Party Delays: Delays caused by document verification agencies, translation services, or other third-party providers not directly under our control.

Refund Process & Timeline

We've designed our refund process to be straightforward, transparent, and respectful of your time. Here's our step-by-step procedure:

• Request Submission Window: Submit your formal refund request via email to support@get-your-itin.com within 30 calendar days of your service purchase date.
• Required Documentation: Include your full name, application reference number, detailed explanation of the refund reason, and any supporting documentation.
• Comprehensive Review: Our dedicated support team will conduct a thorough review of your request, examining all relevant documentation and service records.
• Review Timeframe: We commit to completing our initial review and providing a substantive response within 3-5 business days of receiving your complete request.
• Approval & Processing: Once approved, refunds are processed within 7-10 business days through our financial system.
• Payment Method: Refunds are issued exclusively to the original payment method used for the transaction to ensure security and prevent fraud.
• Communication Protocol: We maintain transparent communication throughout the process, providing status updates at each significant milestone.

Partial Refund Considerations

In certain complex situations, partial refunds may be appropriate and will be considered on a case-by-case basis:

• Substantial Service Completion: If services were significantly advanced or substantially completed before cancellation or issues arose.
• Client-Requested Modifications: If additional costs were legitimately incurred due to client-requested changes, additions, or special handling requirements.
• Split Responsibility Scenarios: In situations where responsibility is shared between our service delivery and client-provided information issues.
• Third-Party Costs: Non-refundable fees already paid to government agencies, document verification services, or other third parties on your behalf.

All partial refund determinations are made fairly, with detailed explanations provided to ensure complete understanding and transparency.