Service Cancellation Rights

We understand that circumstances can change unexpectedly. At Get Your ITIN, we provide flexible cancellation options to accommodate your needs while maintaining fairness in our service delivery model.

You maintain the right to cancel your ITIN application service at any point before we formally submit your complete application package to the Internal Revenue Service. Once submission occurs, the application enters the government processing system and cancellation is no longer possible.

Cancellation Fee Structure

Our cancellation fees are carefully structured to be fair, transparent, and proportionate to the work completed at each stage of your application process. The refund amount is determined by how much progress we've made on your case.

Cancellation Procedure

To ensure proper handling and documentation, please follow these steps when requesting service cancellation:

• Written Request Requirement: Submit your cancellation request in writing via email to support@get-your-itin.com. Verbal cancellations cannot be accepted for documentation and verification purposes.
• Essential Information: Include your full legal name, application reference number, and clear statement of cancellation intent in your email.
• Confirmation Protocol: We will send a formal cancellation confirmation email within 24 business hours of receiving your complete request.
• Effective Date Determination: The cancellation date is officially recorded as the date and time we receive your complete written request.
• Refund Processing Timeline: If applicable under our fee structure, refunds are processed within 7-10 business days from cancellation confirmation.
• Documentation Archiving: All cancellation requests and related communications are securely archived for record-keeping and quality assurance purposes.

Important Cancellation Considerations

Please review these critical points regarding our cancellation policy:

• Non-Transferable Services: Cancelled services cannot be transferred to another individual or entity without formal re-application and approval.
• Third-Party Costs: Any government fees, document verification charges, or third-party costs already incurred on your behalf cannot be refunded.
• Partial Service Valuation: Services partially rendered will be charged proportionally based on the work completed and resources expended.
• Future Service Implications: Cancelling your current application does not prevent you from applying for our services again in the future.
• Document Retention: We maintain all submitted documents for 30 days post-cancellation, after which they are securely destroyed according to our privacy policy.

Service Modification Alternatives

Instead of complete cancellation, you may want to consider these alternative options that might better suit your changing needs:

• Service Tier Upgrade: Switch to a higher service tier with additional features, expedited processing, or enhanced support options.
• Service Package Downgrade: Move to a more basic service package if your needs have become less complex than originally anticipated.
• Temporary Service Pause: Place your application on hold for up to 30 calendar days if you need additional time to gather documents or address personal matters.
• Service Transfer Request: In limited circumstances, transfer the service to another qualified individual (subject to approval and administrative fees).
• Payment Plan Adjustment: Modify your payment schedule if you're experiencing temporary financial constraints.

Contact our support team to discuss these alternatives and determine the best solution for your specific situation.